Refund & Cancellation Policy

1. Scope

This policy covers all paid purchases made on AccessiSight: one-time credit packs (Single Scan, Starter Pack, Pro Pack), the Pro Monthly subscription, and Team subscriptions, however they were paid for (Razorpay, Stripe, or a manually-reviewed UPI payment).

2. Credit Packs (One-Time Purchases)

• Credits are a digital good, added to your account balance immediately once a payment is confirmed.
• You may request a full refund within 24 hours of purchase, provided none of the credits from that purchase have been spent on a scan yet.
• If you are a consumer in the EU or UK, you may also cancel a credit-pack purchase within 14 days, as long as none of its credits have been used.
• Once a credit from a purchase has been used to run a scan, that purchase is no longer eligible for a refund; only the unused portion, if any, may be considered on a case-by-case basis.
• You are never charged a credit for a scan that fails to complete or errors out on our side. Our system automatically detects scans that get stuck or fail due to a platform error and returns the credit, usually as soon as you open the scan again and always within 24 hours. You don't need to request this separately, though you're welcome to contact us if a refund doesn't appear.

3. Pro Monthly & Team Subscriptions

• Subscriptions renew automatically every month and are charged to your payment method at the price shown when you subscribed (we will tell you in advance about any price change) until you cancel.
• You can cancel your subscription at any time from your account's billing page. Cancellation takes effect at the end of your current billing cycle. You keep full access until then, and you will not be charged again after that.
• We do not provide partial-period refunds for time remaining in a cycle you've already been charged for.
• If a renewal charge fails to reach us correctly and your account isn't credited with that cycle's allotment, contact us and we'll investigate and correct it. This is treated the same as any other billing error, not a refund request.

4. Duplicate or Failed Payments

If you're charged twice for the same purchase, or charged but never received your credits/subscription due to a technical issue on our end, contact us with your payment reference. This is corrected in full and is not subject to the eligibility windows above, since it isn't a change-of-mind refund.

5. How to Request a Refund

Email accessisight@gmail.com with your account email and payment reference (order ID, payment ID, or subscription ID). We aim to respond within 3 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card network.

6. Your Statutory Rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

7. Contact

Payments are received by TR Futuretech LLP, Noida, Uttar Pradesh, India, which operates AccessiSight. For any billing question not covered above, contact accessisight@gmail.com. See also our Terms of Service and Privacy Policy.