The European Accessibility Act has applied since 28 June 2025. Its first year produced something accessibility teams can quote in a budget meeting: a court order with a deadline and a daily penalty.
This is a summary of public reporting, not legal advice. Sources are at the end.
The Carrefour order
On 4 June 2026, the *tribunal judiciaire de Caen* ordered Carrefour France to make carrefour.fr and its app fully accessible ("pleinement accessibles") within six months, with a penalty of €500 for each day of delay after that.
Carrefour had argued that its site was 71% compliant. The court rejected that. In its words, an e-commerce site "ne peut pas être seulement un peu accessible, il doit l'être totalement": it cannot be only a little accessible; it must be totally accessible.
The case was brought by two associations, ApiDV and Droit Pluriel, which filed in November 2025 against four retailers: Auchan, Carrefour, E.Leclerc and Picard.
Not every case went the same way
On 5 May 2026, the court in Lille dismissed the claim against Auchan's e-commerce entity on a turnover threshold under older French law. The associations have appealed. The lesson is not that one retailer won and another lost, but that the details of who is covered and under which law decide these cases.
Regulators are investigating
In Sweden, the regulator PTS has opened 28 supervision cases against e-commerce services. Eleven of them were announced on 3 March 2026 and include IKEA, H&M, ICA, Coop and Systembolaget. As of 2 June 2026, no orders had been issued and no case had closed. That is normal for a first year: supervision takes time, and it starts with questions, not fines.
What this means for your team
- A percentage is not a conformance claim. A score of 71%, or 95%, tells you how much work is left. It does not tell a court that people can use your checkout. Report per criterion, and fix the paths people need to complete a purchase first.
- Start with the journey, not the homepage. Search, product page, basket, checkout, account. A barrier in any of them blocks the whole purchase.
- Publish how your service meets the requirements. The EAA asks service providers to publish this information, and an honest accessibility statement is the usual way to do it.
- Keep evidence. Dated test results and fixes show the work you have done, which matters when someone asks.
AccessiSight scans pages and multi-step flows against WCAG, and can produce an EU-edition VPAT and an accessibility statement draft. A scan finds many issues quickly; it does not replace testing with real users and assistive technology.
Sources: Faire Face (APF France handicap), 11 Jun 2026, Handicap.fr, PTS, 3 Mar 2026 and Dagens Handel, 2 Jun 2026.